1 hour ticket response
Timeliness is our chief duty and that is why we’ve got a team of professional customer support engineers who are prepared to offer a rapid solution to any question that you might have. Simply open your helpdesk ticket from the Web Control Panel and we will respond back to you within one hour at the latest. In fact, we work hard and aim for a twenty–minute support ticket response time.
A Premium–Quality Customer Support Service
Our customer support engineers have big experience in the web hosting business and are trained enough to deliver a quick solution to your problem. If, however, the issue at hand is not within the competency of a tech support engineer, the trouble ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Browse Help Center
Integrated into the Web Control Panel is an intuitive Help section, which includes different information sources. You can search through a constantly updated knowledgebase featuring web hosting account administration articles and web site management articles, watch our how–to video tutorials or have a glance at the F.A.Q. library.