Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Control Panel you can find a detailed Help Center section offering numerous educational articles and regularly asked questions. They are compiled by our support team of accomplished technicians. Just fill in your question and our clever software will show you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a collection of educational video tutorials that detailedly demonstrate how you can solve a common issue connected with your web hosting account. You will find the tutorial videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 client care service with a sixty–minute ticket response time guarantee. A team of knowledgeable support engineers will be available to you to answer all the enquiries that you might have. During non–busy hours, a response will be provided within just twenty minutes.