Tech Support Channels
A 60–Minute Response Guarantee
Every single support request you submit to us will be dealt with within maximum 60 min. In case your ticket or email calls for additional assistance from a server admin, we will forward it and leave a note to inform you that your issue is being examined. If you take advantage of the Optional Admin Services package, any of the server management tasks included there will be executed at a time that is convenient for you.
A Premium Tech Support Service
We will be available to you 24/7 to reply to any inquiries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server management tasks, you can take a look at our Optional Admin Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have provided our Web Control Panel with a comprehensive knowledge base, which includes detailed explanations of its features and functions. Besides, we have shot exhaustive video tutorials that will further demonstrate to you how to perform a particular task or resolve a typically experienced problem. The how–to articles and the video tutorials are easily accessible from every section of the Web Control Panel through the Videos and Help buttons in the top right corner.