Although the web hosting service supplied by the different companies is almost identical, every provider has got a personalized platform with its own modifications and different ways to perform specific tasks. That’s why, an info-ridden knowledge base would be remarkably helpful both for persons with zero experience and for technically trained individuals who will at some point discover how certain tasks are executed, but will lose precious time in the meantime. The objective of such a knowledge base is to make the service fast and easy to use, saving users both time and effort. The result is more content customers, since they can quickly find the info they want, and substantially less work for the help desk staff, because usually the majority of the inquiries and issues that customers have are already described in the knowledge base. In case the articles themselves are professionally written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Web Hosting

All web hosting that we offer include an extensive knowledge base where you can find everything you may ever need to know in regards to your hosting account. Regardless of whether you aim to create a brand new database, to redirect a domain using an .htaccess configuration file or to create an e-mail address on your personal computer or telephone, you can simply read our help articles and all the info that you need will be there. When you visit a certain section of your Hepsia hosting Control Panel, you can see articles that are dedicated to the functions that you can access through it. If you would like to see the entire article archive and get familiar with all the features that Hepsia is offering, or only to read generic info about the hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our utmost best to encompass any complication that you could run into, but if you do not find the information that you’re seeking, you can always get in touch with us, as our customer service team is on duty 24x7.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an elaborate online knowledge base for all our present and potential customers, so in case you buy a semi-dedicated server plan through us, you will be able to find any info that you need at any moment. We’ve got a vast number of informational articles, which will help you better understand what is going on in your account – "What is PHP?" and "What are file access permissions?" are just two instances. Our step-by-step tutorials will help you accomplish anything you wish – extract an archive, import a MySQL database, redirect a domain, etc. Additionally, we’ve also got troubleshooting instructions, which will enable you to discover what induces a particular problem and the viable solutions for it. In case you can’t send e-mails or your domain returns a 500 Internal Server Error message, for example, you can check our knowledge base and correct the problem without delay. You can access the articles through any Control Panel section, as well as through the all-inclusive Help section.