The client support that you can get from your web hosting provider is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with a current account. Timely and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual website hosting provider not from some reseller. When you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a few days so as to have a reply to your query, so your web sites may stay offline for a long time. In contrast, a company which offers numerous means of communication and has a tech support staff that is available any time can assist you right away and help you limit or totally avoid any downtime and possible losses.

24/7 Customer Support in Web Hosting

We acknowledge the importance of getting assistance right away, that's why our web hosting services include 24/7 tech support along with various means of communication. If you don't have an account yet, you can give us a call or take advantage of our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. In contrast to the vast majority of providers that you can find today, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer come with 24/7 customer and tech support, so whatever the problem you experience, you are able to contact us and we'll give you a hand right away. Our guaranteed reply time for each email or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 minutes. In addition, we have telephone support with several local numbers around the world as well as a live chat, so you'll be able to contact us and receive more details about our solutions even if you don't have an account yet. We can help you with any question or a problem you have - payment methods, plan specifications, email setup, web hosting account settings, and so on. If you employ our services, you won't ever encounter a situation where you should wait for a couple of days to get an issue solved like you may need to do with a number of other companies.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forany issues and questions about the pre-installed software your server is equipped with. If you have not purchased a VPS server package yet, you'll be able to find out much more about our services by giving us a phone call or by using our live chat service. For more tech problems, you should send an e-mail or open a support ticket through your billing Control Panel and you'll get assistance within no more than an hour irrespective of the time of the day, even on holidays and weekends. The typical answer time in most cases does not extend past thirty minutes. If you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins can help you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide come with 24/7 support via different means of communication and with a one-hour maximum response time warranty. In case you want to learn more about the plans or you have some general or billing questions, you'll be able to call one of the local numbers that we have worldwide or you may use our live chat support and talk with a live agent. For solely tech issues that require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to keep track of a specific problem. The reply time for them rarely surpasses 30 mins, so you can forget about having to wait for a full day so as to receive help. The support service is available for any kind of server-related issues, which includes the pre-installed software. If you'd like to receive help with third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all the plans.